SR ENTERPRISES very lenient in their return policy. In the event Customer receive a damaged / defective product or a product that does not comply with the specifications as per your original order, Customer are required to get in touch with the customer service team through call or email within next 7 to 10 days after receiving delivery of product. . Upon receiving Your complaint, SR ENTERPRISES shall verify the authenticity and the nature of the complaint and if SR ENTERPRISES is convinced that the complaint is genuine, SR ENTERPRISES will takes necessary action as required. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, SR ENTERPRISES reserves the right to take necessary legal actions against customer and customer will be solely liable for all costs incurred by SR ENTERPRISES in this regard. Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If Customer observe that the package is damaged or tampered, request Customer to refuse to accept delivery and inform SR ENTERPRISES at the earliest. The return process of the product may be restricted by SR ENTERPRISES depending on the nature and category of the product. SR ENTERPRISES will provide exchange/return of products after receiving the product from the customer in next 20-25 working days from the date of receipt of returned/exchanged product. SR ENTERPRISES will arrange pick-up of the damaged/defective product through its own logistics partner. In the event SR ENTERPRISES is unable to do so, SR ENTERPRISES will notify Customer regarding the same and Customer will be required to dispatch the product using a reputed courier in Customer respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by he logistics team upon prior consultation with SR ENTERPRISES; Products shall be returned in their original packaging along with the original price tags, labels, bar codes, Customer manual, warranty card and invoices etc.; It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit; The returned products are subject to verification and checks by SR ENTERPRISES in order to determine the legitimacy of the complaint/ return In the event the return of a product is duly accepted by SR ENTERPRISES, the value of such product, as originally paid by Customer during acceptance of delivery of product or otherwise, will be credited to your account with website and Customer may purchase any other products from amount credited. Credit will be subject to the following: If the product can be repaired by the service centre, SR ENTERPRISES would get the same repaired and send it back to Customer. A promo code(if any), once used shall not be refunded in case of cancellation of order either by customer or SR ENTERPRISES. It is also pertinent to mention here that, if customer do not make any request during the prescribed period of in the return policy of the company then company is not entitled for any return and refund to the said customer.
Cancellation by SR ENTERPRISES: There may be certain orders that SR ENTERPRISES is unable to accept and must cancel. SR ENTERPRISES reserves the right, at SR ENTERPRISES’s sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Your order being cancelled include, without limitation, non -availability of the product or quantities ordered by Customer, non-availability of the service, inaccuracies or errors in pricing information, or problems identified by SR ENTERPRISES’s credit and fraud avoidance department. SR ENTERPRISES may also require additional verifications or information before accepting any order. SR ENTERPRISES will contact Customer if all or any portion of your order is cancelled or if additional information is required to accept Your order. If Your order is cancelled after Your credit card has been charged, the said amount will be reversed back in Your credit card account. A promo code (if any), once used shall not be refunded in case of cancellation of order either by Customer or SR ENTERPRISES. Cancellation by the Customer: In case of requests for order cancellations, SR ENTERPRISES reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if SR ENTERPRISES receives a cancellation notice and the order has not been processed/ approved by SR ENTERPRISES, SR ENTERPRISES shall cancel the order and refund the entire amount to Customer within a reasonable period of time. SR ENTERPRISES will not be able to cancel orders that have already been processed. SR ENTERPRISES has the full right to decide whether an order has been processed or not. Customer agree not to dispute the decision made by SR ENTERPRISES and accept SR ENTERPRISES’s decision regarding the cancellation.
In case customer is not satisfied with the product then he can make a request to the company for refund of the amount whatsoever he paid to the company through his email id on the official email id of the company. The customer will narrate to the company through email about the reason of his request for refund, Company will go through the request and only after satisfying itself , company will refund the amount to the customer after deducting the requisite charges whatsoever borne by company in the said transaction with in 10-15 days from date of request.
SR ENTERPRISES shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, etc.
Indemnification and Limitation of Liability
Customer agree to indemnify, defend and hold harmless SR ENTERPRISES from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by SR ENTERPRISES that arise out of, result from, or may be payable by virtue of, any breach of any representation, warranty, covenant or agreement made or obligation to be performed by Customer pursuant to these Terms & conditions of offer for sale or any Additional Terms applicable to the purchase of products and services on the Website.
In no event shall SR ENTERPRISES, its officers, employees, partners etc. be liable to Customer, the or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not SR ENTERPRISES has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with Your purchase of the products and services herein. Notwithstanding anything to contrary, SR ENTERPRISES’s entire liability to Customer under this Terms & conditions of offer for sale or otherwise shall be the refund of the money charged from Customer for any specific Voucher or product or service, under which the unlikely liability arises.
These Terms & conditions of offer for sale and the relationship between Customer and SR ENTERPRISES shall be governed in accordance with the laws of India without reference to conflict of laws principles.
Customer agree that all claims, differences and disputes arising under or in connection with or in relation to the Terms & conditions of offer for sale or any transactions entered into on or through the Website or the relationship between Customer and SR ENTERPRISES shall be subject to the exclusive jurisdiction of the courts at New Delhi and Customer hereby accede to and accept the jurisdiction of such courts.
SR ENTERPRISES does not control endorse or accept responsibility for any product or services offered. SR ENTERPRISES makes no representations or warranties whatsoever about, and shall not be liable for, any third parties, their products or services, including representations relating to non-infringement of third party intellectual property rights. Any transactions that Customer may have with such third parties are at your own risk. The products shall be subject to terms & conditions for warranty, service and maintenance and SR ENTERPRISES does not accept any responsibility for the same. SR ENTERPRISES also does not accept any responsibility for the usage of the products by Customer.
PLEASE READ THE TERMS & CONDITIONS OF OFFER FOR SALE CAREFULLY BEFORE PURCHASING ANY PRODUCTS OR AVAILING ANY SERVICES ON THE WEBSITE. ANY PURCHASE MADE BY CUSTOMER THROUGH THE WEBSITE OF THE PRODUCTS/ SERVICES SHALL SIGNIFY YOUR ACCEPTANCE OF THE TERMS & CONDITIONS OF OFFER FOR SALE AND YOUR AGREEMENT TO BE LEGALLY BOUND BY THE SAME.
IF CUSTOMER DO NOT AGREE WITH THE TERMS & CONDITIONS OF OFFER FOR SALE, PLEASE DO NOT ACCESS THE WEBSITE FOR ANY PURCHASE.
ALL TERMS AND CONDITIONS HEREUNDER ARE ASSUMED TO BE READ, UNDERSTOOD AND AGREED BY CUSTOMER.